FREQUENTLY ASKED QUESTIONS
RETURNS POLICY
We work hard to provide quality products. However, If you are unsatisfied with your purchase we do offer a returns policy. Note that some items may not fall under the returns policy, such as charity-based products, custom made products or products that involve specific weights or large quantities that are time consuming to re-check.
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As long as the item is returned within 14 calendar days from the date you received it, in its original condition (unworn, with all of the original packaging) then we will refund you via the original payment method within 28 days of receipt. Custom orders are not eligible for returns or refunds, however, if you are unsatisfied for any reason drop us a message and we will deal with any issues on a case by case basis.
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Shipment of returned items is solely your responsibility in costs and accountability - we recommend tracking your returned item. Shipping costs are non-refundable. Spindrift Tactical is not responsible for any items lost or damaged in transit and refunds will only be accepted on receipt of the item, if the above prerequisites are met.
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Spindrift Tactical reserves the right to refuse any refund based on the above policy.
COMMUNICATIONS
We will endeavour to answer any questions and custom enquiries within 5 working days. Please get in touch through this website or via our Instagram page.
SHIPPING
We offer both Domestic and International Shipping. Shipping timelines are estimations only, so we ask for your patience if your package is delayed due to increased workload and Strikes with our current shipping provider. Parcels are all sent minimum First Class.
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For any issues or enquiries please use the Contact Us tab or E-Mail:
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PAYMENT OPTIONS
We accept all major credit cards: Visa, Mastercard and American Express debit and credit cards. We also accept Apple Pay and eGift Cards are available to purchase.
Klarna is also available for the option of buying now, paying later, with 3 interest-free instalments paid every 30 days.
BRAND AND PARTNER OPPORTUNITIES
We are looking for the highest quality kit and equipment on the market. So far we have worked with brands such as Modestone, The Steel Target Company, Warhorse Development LLC, Black Hills Designs and Legion Tailoring to name a few. Whether you have the product already or it is in the prototype stage, if you believe you have something that would suit our brand then what are you waiting for? Get in touch.